CineHome PRO

All I can say is WOW for the system and the customer service behind it. Let me explain. I ordered from Amazon and received the system in short order. I inspected the box at delivery and all seemed good. But after opening I discovered that the front left, front right and center speaker grills were smashed in. I called the company (Enclave not the seller on Amazon) with the intent of having the grills replaced. I was told to provide a copy of my Amazon invoice and pictures of the speakers and shipping container which I submitted. Now this is when the WOW starts to happen. First after receiving my email they requested, the reply was they would have UPS pick up the shipment (free) and meanwhile another system was being processed to ship to me from their warehouse the next day. UPS picked up the container as promised that very next morning. Never have I experienced such good customer service without any problems or run around. But it gets better still, while waiting for my system to arrive, I ordered from Enclave 2 speaker stands for the front speakers. Several days later I received a USPS notification that they had been delivered. I went to my postal station and there wasn't any delivery. After some emails back and forth to the USPS I was told to file a stolen mail complaint to the police and since my shipment of the stands was not insured it was nothing USPS could/would do and I was out of $85.00. So I e-mailed Enclave asking if I could order 2 more stands and have them shipped requiring my signature instead of with USPS. And again WOW, WOW, the customer service representative told me I did not have to purchase anything again. Enclave would send me out the 2 new stands since I was a customer who had some unfortunate events and I shouldn't have to pay again. And lastly the system itself, it is fantastic. It is sleek and good looking, has great sound, easy to set up and I have no wires running across the floor. If you are looking for an excellent sound system get this one (read the reviews from the professionals as well as regular folks like me). And the cherry on top is "FANTASTIC" customer service!

Im leaving my old review at the bottom. These speakers started out good, then constantly disconnect, poor sound quality, muffled voices, then, finally, complete disconnection. ZERO SOUND. These speakers will drive you mad. Frustration. Daily trying to get them to work. Then finally, for no reason, total death. Also, I asked for replacement speakers, since mine were damaged ok arrival. They promised they would, but never did. The grill cam be damaged with the slightest pressure. They're all dented now. This system is an embarrassment. It is maddening. Don't buy Enclave. There are a few small things I can complain about on these speakers, but they don't give a four-and-a-half Star as a possibility and I didn't want to give him a four-star. The packaging was fine. No problem there. Be very careful with the grills. They could potentially become dented easily. When I plugged in the system I was not getting any connection to the speakers. This was frustrating and the instructions seemed somewhat vague. Such as reset the speakers. Is this done with them on or with them off? Some devices should be turned off before reset. I think I found that they must be reset when they are on. I took the back side of a wall nail and push the reset in. This seems to have done the trick and allowed The enclave to see the speakers and allow for setup. The enclave app has a maximum of ten feet away from the seating position to set the speakers. Mine are further so I wish that you could set it for the actual distance without a maximum of 10 ft. But basically in the end it comes down to adjusting the volume levels. Using the app I found that the system works best with HDMI. I could not get the optical to work but apparently HDMI has a better signal anyway so I will use that. It is a bit frustrating that The enclave app tries to search for The enclave cinebar and gives no indication if it's reaching that or not. In the end it seems to time out and never connect. When I restarted my phone it connected immediately. Then when you go out of the app and back in it's the same story. So basically the only way for me to attach to the app is to restart my phone. however you don't have to do this often. Once you have the speakers set it doesn't really need to use the app anymore. Now the good part. It is amazing to have finally no wires needed. That is great. The only thing I could hope for is a retractable wire cable because the full cable comes out. But I guess that would make the speakers bigger. there's also one wall that I wanted to plug my speaker in that has no outlet. So make sure that you have the outlets in the appropriate place. I'm going to see if I can add an outlet but there's no others even near it so that might be a trouble for me. An extension cord is going back to the same problem as before with cables. UPDATE, I ended up getting longer power cords from Amazon. I pulled the speaker away from the main unit to the wall without a plug. I just ran the extra long power cable there. I ended up getting tape mounted wire covers to put on the wall under the speakers, and along the floor. I plan on painting them to match. They look great. Great solution. The sound is impeccable. The system sounds like a movie theater. There is a maximum volume on the speakers of + 6. Yet the subwoofer can only be sent to + 3. Perhaps this is to prevent blowing the speaker? All in all this sounds amazing. I spread the speakers out pretty wide. You can really hear the separation in films like Star wars rogue one. These are new paradigm in surround sound. I have THX in my living room and it sounds amazing

Perfect for apartment.. took seconds to set it up and I've quite pleased with my purchase.

The system constantly loses connection for the whole system. Sometimes it'll just be a few speakers. Sometimes it'll be all the speakers. Often it's just he sub. It' frustrating. I've requested help many times and by the time i hear back it just starts working again. Just do the same thing over and over again until it works again. I write in for help this last time and this is why I give it 1-star. It's a 3 start product with 1-start arrogant egotistical rude customer serviceL Here's the thread: Me: Sound won’t come out of speakers. This happens every time I lose power. It’s very frustrating and I’ve wasted hours over the years I’ve had this system. I am very dissatisfied in my purchase and I regret it. With that out of the way: my speakers all show up. They all test sound. The remote on my tv works to control volume but no sound. What now? Sent from my mobile device Them: Cut and paste from the faq followed by this!: Outside of those recommendations or recommending a new TV or a generator, we're limited in how we can assist as it appears you either do not have your TV settings correct or your TV has issues when power is abnormally interrupted. And then I reply this: I got it to work again by doing the whole thing over and over again until the system finally decided to work. Just keep doing the same thing over and over. That’s how it fixes itself. The tv remote works but the enclave one doesn’t. When I adjust the volume on the tv remote it works on the enclave but not the other way around. It’s not the tv. It’s the enclave. It’s fickle and has really poor options in the app. It’s reset wireless or kick rocks. The remote has next to no range so you have plant yourself in front of the box that has no on off switch so you have unplug it. Try to hold the right button while you have to be inches from the box and then nothing changes. It’s not just me. It’s all over the internet. I find that dismissing my ongoing problem with get a generator or a new tv is pretty weak just like this system. This isn’t how you get people to keep supporting your product. Do better Then I get paragraphs of BS from this person. 4 emails venting about how they: We take a very pragmatic approach to customer service. We also have a zero tolerance policy for ill toned emails requesting support. 99% of customers send a cordial, detailed email explaining the issue and get an exact and cordial answer as to how to resolve the issue once we determine it When a customer doesn't, such as was the case here, we hope the customer can "do better" as the team here isn't in place to support those who find the need to send disparaging emails seeking support. With that our reply was concise, direct, offered resolution and outside suggestions and referred you specifically to the section of our support documentation which addresses your issue and why you experience it . I told them I was having issues and that I was frustrated and regretted the purchase. I have 7 different tickets open with them and they say they had none. They were rude to me and they need to do better. I expect another long winded ego response after my last response of: I said i was upset by the system and frustrated by it and regretting the purchase and your response was to tell me to buy a generator or a new tv. My response to “do better” was well founded. Who says that when a customer says they are unhappy with a purchase? If you’d spend more time making a better product rather than writing long winded emails about how good you are at your job then I’d have a working sound system and I wouldn’t be writing this email to the most arrogant and self important message I have ever received from a benign and frustrated request from a customer. I’ve already told you I fixed the system and I didn’t get a generator or a new tv. Clearly doing better is not in your plans so thanks for nothing but paragraphs of ego that I didn’t even take the time to read What an awful bunch of people. I'm stuck with his garbage system and this garbage support so I'm just going to write as many bad reviews about this product as I can on as many platforms as I can so nobody else buys this junk from these rude arrogant people.