Patients Come Second: Leading Change by Changing the Way You Lead

Good quick read; take care of yourself so you an care for others

"Patients Come Second" is a stellar read that not only captivates but also educates. Berrett and Spiegelman's approach is refreshingly practical, offering insights that are both engaging and actionable. This book is a testament to their wealth of experience, providing readers with valuable perspectives and strategies that can be applied in various professional settings. The authors skillfully navigate through the complexities of patient care, shedding light on the importance of prioritizing the well-being of healthcare professionals. From leadership principles to real-life anecdotes, "Patients Come Second" delivers a compelling narrative that resonates long after the final page. In summary, this book earns a well-deserved five-star rating for its depth of content, practicality, and ability to hold the reader's attention. Whether you're a seasoned healthcare professional or a newcomer to the field, "Patients Come Second" is a must-read that offers invaluable insights for personal and professional growth.

I picked this up because I am a jew officer in the Army Medical Service Corps and this book is on the Corps Chief's reading list. I am not sure how useful this book's content would be in the army, as a lot of this "feel-good" type of leadership is typically frowned upon, but it had some good key points that could apply to even military leadership. Like others said, it is a very easy read. Rather campy at times, a bit too self aware, and full of what some might consider some shameless self-promotion (the writers use their own businesses as prime examples several times). Still, it refreshed my thinking about leadership, and could be useful as a topic of discussion, especially its key points about employee engagement.

I am a retired Paramedic and spent my life in pre-hospital emergency care. Recently, I was chosen to lead a team at a large healthcare organization. During my interview, this book was mentioned by one of the VPs, so I immediately came home and downloaded it to read. WOW! This book really sets the bar for me going forward into a new career and I am excited about the opportunities to lead a passionate and innovative team using this book as one of my tools. It was a great read!

Trauma survivors tell the story of what happened. It was recommended by my trauma department. I am happy to say “an eye opener” on what can happen. Now I code better seeing the other side of view.

A good read to recharge your battery. It helped me to mentally step back from the day to day rat race to reflect positively about leading change efforts in my company.

Book was in perfect shape and came as expected

This book has an eye catching title that pulls you in to read it. I would highly recommend all decision makers in healthcare to read this book. It is written by those with experience in healthcare leadership that want the quality and patient satisfaction that we all want. How we get there is what is so refreshing about this book. Those that deliver that care and have various roles in the hospital setting are the proximal cause of patient satisfaction and quality of care. Why are we not concerned enough about those that deliver this outcome as people with the same feelings and reactions that all humans do. Healthcare reform has driven changes more rapidly and more extensively than at any time in history. Quality measures are uncoordinated with each other and incrementally accumulate with no national or state level organization that oversees what might be excessive expectations for healthcare providers to achieve. This book brings home the need to look at this issues in leadership at a hospital level as we hope that our national leadership catches up to what the problems are accross the nation and in many ways around the world. Excellent, refreshing and effective.

Thanks Paul and Britt for writing such a wonderful book on employee engagement and how it's relevant to achieve our core values of the organization. When I was reading all chapters, one thought came to my mind this philosophy can be applied to any service providing industry like Restaurants , Hotels , Spa , Saloon etc..... I think it will work perfectly for all . Once again thanks for sharing your experience and other leaders of different hospital. Looking for next version of book or something new on same outline topic

It presents in an easy way the principles of human resources management, giving examples of their application to hospitals reality.

Vary interesting book Do br

I really think this is a great insight to what we can do in healthcare. I’m from a he UK so it’s a little different that healthcare is essentially free but this has some great ideas that can be taken into the workplace to make it fun, engaging and most importantly worthwhile again! I’m really this post pandemic with an NHS that is crippled there is definitely some lessons that can be implemented from this book. I think it should be essential for admin team who work in healthcare to do continuous education just like healthcare clinicians. I can’t say I like some of the mother-in-law jokes are written, that brings it down a bit, I would have given 5 * if that wasn’t in there. But could just be American humour as appealed to English humour! But some great lessons and things that would make healthcare a lot different if it was implemented everywhere