This is Service Design Doing

Highly recommended book. The cover is very thin than usual paper back of Wiley books.

Para quem tem interesse em compreender o significado de design thinking de serviços esse é uma das principais literaturas !

I have already read it twice and I can't think of any other book more complete and practical than this one. It will definitely help Service design get more visible and gain impact on customer experience design and roll out. Thanks to the authors who did a fantastic job !

Arrived in good condition. Thank you!

Some pages are wrinkly. I first thought it was a second hand book. but if u look closely, u can see one of the pages is bigger than all the other pages. It must've been crumpled in the printing process. Interesting, but still dissapointing. Good read so far and would've otherwise been 5 stars.

Primero que nada, llego en buen estado mi libro. Por otro lado, el libro es totalmente un libro de consulta y de herramientas a la mano a la hora de desarrollar alguna actividad que nos permita mejorar los servicios o crear nuevos, ayudarte como facilitador en los talleres colaborativos para legar a buen puerto y tener los resultados. Es tanta la documentación que necesitas tener paciencia para digerir bien la información y tomar tu criterio de como tendrás tu workflow de trabajo. Ahora suma con el libro de This is Services Design Thinking pues, la teoría es importante pero llevarlo a la practica es mejor.