Question 1

Can the Apexstone soft-close strut support or lift the lid?

Accepted Answer

No, the Apexstone soft-close strut acts as damper. It does not hold up, support, or lift the lid.

Question 2

Will the Apexstone soft-close struts fit my box?

Accepted Answer

Apexstone soft close struts will be compatible with your box if it meets all of the following requirements (all are essential) Box depth: The depth of the box must be at least 12 inches. Lid weight: The lid must weigh between 20 and 40 lbs.

Question 3

How to know the lid weight?

Accepted Answer

Here are two ways to find out your lid’s weight Remove the lid from the box and weigh it on a scale for an accurate measurement. Use a stick, placing the stick in the lid center, then weigh it on a scale for an approximate weight.

Question 4

How many struts do I need to install?

Accepted Answer

The number of struts depends on the weight of the lid 1. For lids weighing less than 30 lbs, install one strut. 2. For lids weighing between 30 and 40 lbs, install two struts.

Question 5

Can I install these soft-close struts on a lid that weighs less than 20 lbs? Or on a lid that weighs over 40 lbs?

Accepted Answer

No, if you install the soft-close struts on a lid that weighs less than 20 lbs or more than 40 lbs, the soft-close function won’t work properly, and the lid may not close or slam shut.

Question 6

Can these soft-close gas struts be installed on toy chests with a side length exceeding 28 inches?

Accepted Answer

No, if the length of the toy box's side exceeds 28 inches, the soft-close mechanism will not function properly, which will shorten its lifespan and cause it to break down quickly.

Question 7

Can these soft-close gas struts be installed on toy boxes with a lid side length of less than 12 inches?

Accepted Answer

No, if the side of the toy box is less than 12 inches long, there won’t be enough space for proper installation.

Question 8

Can these soft-close gas struts be installed on toy chest that are less than 12 inches deep?

Accepted Answer

No, a toy chest with a depth of less than 12 inches does not provide enough installation space.

Question 9

Why can't the lid be compressed?

Accepted Answer

The lid may not close if it’s too light. Make sure your lid weighs more than 20 lbs.

Question 10

Why is the lid slamming shut in the last three to four inches?

Accepted Answer

There are two possible reasons for the lid slamming shut 1.The lid may be too heavy or too large. 2. Make sure the struts are installed vertically, with the metal rod facing up, not horizontally.

Material	Metal
Brand	Apexstone
Product Dimensions	36.1L x 5.1W Centimeters
Finish Type	Polished
Mounting Type	Door Mount
Hole Count	6
Weight Limit	33 Pounds
Net Quantity	2.0 Count
Colour	black
Manufacturer	Apexstonetek/Apexstone
UPC	647726003863
Item model number	‎GS5959
ASIN	B06XZRSHWB

Soft Close Lid Support,Safety Lid Support,Soft Down Lid Support,Soft Close Lid Hinge(33 lbs),Set of 2

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