EAST OAK 50,000 BTU Patio Heater with Sand Box, Table Design, Double-Layer Stainless Steel Burner, Wheels, Triple Protection System, Outdoor Heater for Home and Residential, Pinecone

I purchased two East Oak 50,000 BTU patio heaters. The first one I purchased has been working fantastically for three years and I am thrilled with the performance. I replaced a previous patio heater that "looked cool' with a vertical flame, but did not give us enough warmth. The East Oak unit has a higher heat capacity and makes us much more comfortable on our patio. The paint on the base/cover for the propane tank has faded a touch in 3 years of full central Arizona sun. I leave the patio heater outside all year because the base/cover makes another nice little table in our patio area. Only slight paint fading in three years is very positive and a compliment to the quality of the unit. Most things fade much more quickly in the full sun in Phoenix. I purchased a 2nd patio heater that I never assembled during the first winter after purchase. "Winters" are short in Phoenix. the next year in 2024/5, we had very mild winter, even by Phoenix standards, so I never opened the packaging to assemble the new unit. I recently opened the box and assembled the heater (assembly was very easy, by the way). The patio heater fired right up, but the pilot light would not stay on. East Oak customer service was very helpful and gave me some tips on the phone and via email. When those tips did not work, East Oak asked for a short video of me trying to keep the unit lit. They determined the unit was faulty and are sending a replacement for the upper unit free of charge. The East Oak support staff have been fantastic to work with. I called them a couple of separate times and was on hold for less than a minute each time. The staff was knowledgeable and helpful. When it was clear my unit was deficient, they were quick to offer a replacement free of charge even, though the upper portion of the unit was out of warranty because I did not open the box and assemble the new unit for nearly 3 years. Patio heaters are a great outdoor addition in Phoenix in the winter where we often have 'no burn' days where we cannot have wood fires. I cannot say enough good things about our existing Eat Oak patio heater and the quick way East Oak has replaced my defective unit.

I purchased two of these heaters for a covered patio area. These were the highest BTU units (55,000) that I could find on Amazon. They are no joke. They put out a ton of heat (you can't stand next to them on the highest setting). The assembly was straighforward with clear instructions, and all of the necessary hardware. I had a question for East Oak customer service, and they were super responsive. One tip - it is easier to fill the weighted platform with the sand/water mixture before securing it to the base. If you need heat, don't look any further. Well made and works well.

Looks great, works well, puts out a lot of heat, and can't beat the price for all that. Bonus points for East Oak’s customer service: two years after I bought the heater, the base started rusting and became unstable. I reached out, and within 24 hours they replied and sent a free replacement part. The warranty is legit. Only gripe is the blue protective film on the reflector- it’s a pain to remove and takes about 30 minutes to get it all off. I also wish it felt a bit more sturdy. Tightening the bolts helps, but I was nervous about over-tightening and breaking something. That said, it’s stable enough that I’m not actually worried about it tipping over, just the pole can look like it's not perfectly perpendicular to the ground at times, which repositioning it slightly will solve. I Wouldn’t trade the portability for more weight/sturdiness though- super easy to move around (as long as the propane tank’s out), which is a big win. Overall very happy with it.

Updating my review. The burner unit stop igniting. Contacted Eastoak (go through support and emails). Eastoak came through. They sent me a replacement burner assembly. The heater is working fine. /////////////////////////////////////////// Assembly was a snap. Manual is excellent. (Only thing I would recommend to East Oak is to make some i mages larger). All holes aligned very well. No pushing or hammering required. I spent more time removing the protective coating from top aluminum skirt, and the base cover that houses the propane cylinder. It lit up right away. Very pleased with the product. Yesterday I installed the reflector panels.I have some observations.I recommend that the support bracket should be provided with SLOTS instead of HOLES to attach them to the screws that support the top burner assembly. It becomes very difficult to align the bolts correctly (you have to remove 2 to attach the support bracket). I struggled. Ended up with attaching only one side of that bracket. another observation is that there could be DOWEL pins provided at the pipe joints for perfect alignment. I see that there is a PLAY in the scres, and the vertical alignment can be slightly off, and becomes noticeable because of the long vertical structure of the torch. Thank youAlhad Joshi

Works great, easy to assemble & lights every time. I would buy again.

The heat is there and is easy to light up. On the other hand, after one year, there are some spots (light surface rust) on the stainless(!) steel cover over the propane bottle. I’m unable to get rid of them.