Hotel Collection - Tower Scent Diffuser for Essential Oil - Up to 800 sq ft Coverage - Remote Control Aromatherapy Scent Diffuser - Home, Spa, Office and Business Air Freshener - Midnight Black

Elegant sleek design that gives just the right amount of scent. Remote control allows you to set desired amounts. One note about the remote. When I first tried remote it didn't read the diffuser unit. In manual it's a bit confusing as the instructions say to reset remote by pressing the blue 35% button yet there's no colored buttons or % on remote. There is LOW MED HIGH buttons. I finally figured it out to press the MED button down 10 secs while plugging in diffuser and it reset it so remote will work. The manual is confusing and makes you think your remote doesn't work or that you have wrong remote sent. Other than that ... I'm VERY pleased with this product and even ordered another diffuser for bathroom and one for my car. The scent I ordered is MY WAY and it's really beautiful.

The motor stopped working within a year and they refuse to do any returns. Customer service tried to switch me to a monthly subscription program that was $100+ a month instead, and she said the motors will stop working after 3k hours of use. I definitely did not use mine for that many hours before it stopped working. But even if I did, you can get much better diffusers for a fraction of the price. No choice but to just throw this thing in the trash now. I hate this company.

Really?!? I don’t even know where to start. I’ll begin by saying that I’ve tried at least a half dozen or more waterless nebulzing diffusers in the last year and a half. In my opinion, cold air waterless diffusers are THE way to go. The scent has better throw, and even when run regularly, the oils last for months. This thing is definitely sleek in design and takes up a very small footprint. It’s modern look and slim profile make it look very high end. And let’s face it, at the current price point of approximately $600😳 it SHOULD look high end, but it should also function high end as well, and this does not. It would be simple enough to use, but the remote doesn’t work 😤… glad this wasn’t a gift, that would’ve been disappointing, not to mention embarrassing. 🫤 No assembly required beyond screwing the tall portion to the stand. Gosh, I was so excited to try this and what a let down. Even though I received it free from the Amazon Vine program, I was charged a little over $200 in collected taxes, and I honestly don’t believe it’s even worth THAT. I will say that the packaging and presentation is done well, and it certainly looks like an expensive item (and it is!) and it’s whisper quiet while dispersing the oil, but good grief. 🤦🏼‍♀️ You can only use their brand of oils or you will void the warranty. Also, the information states that its lifespan is about 3,000 hours…..FOR $600!?!? No thanks. I’m going to stick with my Bicedo that I accidentally came across on Prime Day… not quite as sleek, but way cheaper and way better than this one. On another note- you don’t want to skimp on oils… it’s so important to know what you’re buying since you and your family will be surrounded by it. Make sure they’re free of toxins and chemicals, safe around people and pets, and are IFRA certified. The oils by this company check all of my boxes for quality oils… and they smell great… I just think that, as with this diffuser, they’re very overpriced. So this will just depend on your budget, along with expectations vs reality. *Pros: attractive design, nearly silent, takes up very little space. *Cons: remote doesn’t work, to reset factory settings it instructs you to press a blue button with the number 35%… which doesn’t even exist and most obvious would be the outrageous price point. If you still decide to go for it, keep in mind that with this or ANY waterless cold air diffuser, it does take maintenance. If you don’t have the time for that you’re better off just passing on one. Once a month I fill an empty oil refill bottle with rubbing alcohol, the cheap stuff available practically everywhere, and run the diffuser for 10-15 minutes. I then use a long qtip dipped in the rubbing alcohol to clean around the outer part of the nozzle. If you don’t do this it will clog and it will leak! Good luck on your waterless diffuser endeavor… they’re wonderful. I just cannot recommend this one for reasons listed above. 🤷🏼‍♀️💁🏼‍♀️

I've been a long time fan of Hotel Collection and own many of their products from linen/bedding. I was intrigued by this unit and when it arrived, I tested it out. It's sturdy metal with a detachable upper portion for the scent refill. This doesn't come with any oil, which is something to note. I loved the fact that this scented our home and was very inconspicuous and sleek. What I really have an issue with is the price- at the time I got this, it was $599, which is pricey. Since then, I've seen the cost vary by up to $200 less, which is a significant difference. I bought some HC oil for this unit and it does last a long time. I use this before we have company over and I always get asked what candle or freshener I use, people are surprised to see a diffuser tower. I've enjoyed it, it has functioned well, and feels sturdy. I did remove a star due to the pricing.

Ok first I'm gonna say that I have wanted one of these for a long time. Last Christmas, I splurged and ordered the smaller tower. When it arrived, I was very frustrated that the remote that came with it, didn't operate the tower. The instructions also didn't match the remote. I had to go through an ordeal to get another remote. This tower has the exact same issue. It come with the wrong remote. The remote doesn't work with this tower and the instruction manual shows how to pair a different remote with it. So the remote is completely useless and I have to unplug this and plug it back in every day. The scent will only come out of the machine for 24 hours at a time. Every day I unplug and plug it in to make it spray again. I wish they would inspect their products and make sure we have the correct remote. With all my frustrations with the remote, I will say that it does dispense scent very well. I can smell it through my livingroom, kitchen and down my hall way. It's pretty quiet too compared to other brands I've used. It's a nice diffuser, but would be nicer if the remote would work.

I like this diffuser. We have two dogs and a little extra air freshener certainly can't hurt. I like the sleek design, it's pretty modern looking. Assembly was easy - just six screws on the bottom and it is nicely weighted to stay upright. Screws, hex wrench, and spare nozzle are all included. The instructions were wrong on how to program the remote so I took a guess and where it says to 'hold the 35% button' I just held the MED button instead and followed the rest of the instructions. That did the trick and programmed the remote so I am now able to control the system with the remote. It works well - I timed the diffuser and compared it against it the published times and it is accurate. By my calculations, if you run it on low for 8 hours a day (recommended maximum), it would run for just a bit over 20 years. I think it is odd they put the anticipated lifespan in hours in the booklet, but I'm not overly concerned with that particular specification. It does seem pricey for what it is, but it seems to be a very well made item, it does not fall into the category cheap or plasticky looking or anything. It would look very much at home in an office or professional environment. I purchased a random bottle of essential from Amazon, and I guess voided the warranty in the process - since it states in the book that using any oil from another company voids the warranty. But either way, since the diffuser is packaged with an empty bottle, I just dumped the contents of my unauthorized oil into it and fired it up. It works great - I couldn't notice any noise during operation from about 3 ft away from the unit.

I'm hard-pressed to say anything positive about this item. I was so excited to get this item as I had been shopping for one. Upon arrival, it was packaged well but there was no starter bottle of essential oil to try the unit out. After waiting for delivery of the hotel collection scent, I installed the bottle and closed the unit, only to find that I couldn't open the unit again, as the top was stuck in place. The remote control instructs you to push a button that doesn't exist. After reading some reviews I learned to press and hold the MED button to pair the remote. Once paired, the unit comes on and immediately shuts off again. No matter what I try to do, the unit will only run for about 15 seconds and then shut off. For a $600 unit, I expect more. Sadly, this is one huge disappointment. On the bright side, I won't be buying one for my son for Christmas, so that's over $600 that I will save. For anyone willing to shell out $600, you would think they would include a starter pack of their essential oil. I would be furious if I had paid this much, only to have a unit that doesn't work! I will be contacting their customer service department and will update you if they are able to get this thing to work correctly. Right now my opinion is to save your money, this isn't worth it!

When you talk about quality, this is a great find. It honestly looks so clean modern and sleek that you cannot go wrong with it. It starts working immediately once you use the remote. I put it in my master bedroom, which is quite large and it completely makes my room smell amazing I would recommend using a higher quality of diffuser oil. I love that. It also comes with multiple options of timer and intensity.