E20 Robot Vacuum with Bagless Self Emptying Station, Robotic Vacuum and Mop Combo, 45-Day Capacity, Upgraded 8000Pa Suction and Anti Hair-Tangling Brush, LiDAR Navigation, App Control

Right from the moment I unpacked it, I was struck by its sleek and modern design. It doesn't look like a clunky cleaning appliance but rather a stylish addition to my home decor, fitting in well with any modern - style living space. This isn't just a pretty face though, as it has completely transformed my home cleaning routine, especially as a pet owner. Right off the bat, I was impressed by how quiet this vacuum operates. When I'm working from home, I can set it running without any disruptions to my concentration. Even when it's in the same room, the noise is barely noticeable, just a soft, unobtrusive hum. This is a vast improvement over my old vacuum, which would startle my pets and make me wince every time I used it. The suction power is truly remarkable. It effortlessly picks up the tiniest pet hairs, as well as larger debris. With my furry friends shedding constantly, I used to struggle to keep my floors clean. But now, the Eureka E20 Plus makes short work of the mess. The anti hair tangling brush has worked very well and I didn't have to constantly detangle it like what I had to do to my old robot vacuum. The bagless self emptying station is a godsend. With a whopping 45 day capacity, I don't have to worry about emptying the vacuum frequently. Whether I'm swamped with work or away on a trip, I know my floors will stay clean. Emptying the self emptying station every few weeks is a breeze. The accompanying app is a joy to use. It's incredibly intuitive, allowing me to easily schedule cleaning sessions, adjust the suction power, and even set no go zones. I can control the vacuum from anywhere using my smartphone, which is super convenient. The mapping feature of this robot vacuum is spot - on. It quickly and accurately maps out my home, navigating around furniture and obstacles with ease. It knows exactly which areas it has cleaned and which ones it still needs to cover. This means no more missed spots or redundant cleaning, making the whole process highly efficient. The fact that it doubles as a mop is an added bonus. After it vacuums, it can then mop the floors, leaving them not only clean but also shiny. This is perfect for maintaining a clean home without having to use multiple cleaning appliances. Overall, I'm extremely satisfied with the Eureka E20 Plus. It's a reliable, efficient, and user - friendly robot vacuum that I would highly recommend to anyone, especially those with pets. It has truly made my life easier and my home cleaner. I got this when it was on sale which makes it an even better deal, five stars all the way!

Update (7.7.24 - 8 months): Reducing my Rating to 1. I'm sorry I purchased this and feel as though it was a waste of money. At best I can use this as a regular vacuum without the mop function from here out but now need to find a new solution to mopping my main floor's hardwoods and kitchen tiles. What a waste. I had noticed that the internal collection compartment was getting gunked up. It seems that because it is vacuuming and mopping at the same time, it is basically mixing dust and water to make a mess inside the vacuum. When you normally mop, you sweep the area first or vacuum it, then mop. This device mops while vacuuming which makes wet dirt. This then is not ejected into the waste cannister correctly and can quickly build up. Essentially, you need to manually clean the vacuum every time you use it with the mopping feature defeating the purpose of the automatic waste cannister. Today I noticed the unit is leaking. I don't know from where but I found a wet spot beneath the charging station and it appears the hardwood floors beneath have been slightly damaged due to getting wet over time. I wanted to like this product and did my best to give it every chance. Unfortunately it fails to deliver on what it was designed to do and in the future I will not be looking to Eureka for my vacuum or mop needs. (original post) Purchased this for the 1st floor of my house 4 months ago. Tile kitchen, hard wood hall, hard wood dining room with an area rug. I also have a step down into a sunken living room and on the opposite side of the house, a step down into a sunken den. I don't have pets. I knew the living room and den would need the vac picked up and set back down which was fine. My main goal was to get something that would mop the kitchen and hardwoods regularly. Here's my experience thus far. What I like: - The cleanout cannister doesn't need to be emptied after each cleaning, is easy to use and dump out, and doesn't require special bags like some of the other brands. - The mop feature has been doing a decent job keeping the floors clean. - For a mop and vac unit, the price was good compared to some of the other brands. What I don't like: - The App is not the best. Some screens just need you to select a different option but other screens require you to also select a tiny check at the top corner. Not very intuitive. The room maps allow you to set up named regions and even virtual walls but there's no options to set mop or vac intensity by room. For example, I'd want my kitchen mopped with the highest mop settings but the halls with the lowest. Also, I've set it to not mop at all and just vacuum and found it mopping anyways. - The logic gets confused and I have one spot where it will continually return to, back up, move a few feet away, then return to the same location again. It will do this over and over until it runs out of charge. I've tried remapping the area, relocating the base station, doesn't matter. I just now set up a virtual wall in the App to try and stop this from happening. - Mopping reservoir has no gauge and the vac and app do not indicate when the unit is empty. As I haven't tried any other brands of vac/mop combo's, I don't know if any of these issues are better or worse industry wise.

Update: So, I returned the vacuum and got a refund. Then a couple weeks later they reached out to us, wanting to send us a replacement. We explained that we had already returned it and gotten a refund, but they still wanted to give a replacement. We were pretty surprised by that! I'm sure they wanted me to update the review, and you know what, I'm happy to! I waited several months, because I was kinda expecting it to stop functioning as well, or at all, but it has been great!! I have it scheduled for every night, and it pretty much completely keeps up with our family of 3 adults and 3 kids, as well as all the company and extra kids we have over all the time. Every now and then I sweep to get in corners, but this thing does the heavy lifting of all the floor cleaning in our house! I barely do anything except refill the water! I'm so thankful for it. I think we'll be purchasing one as a gift. I've been holding off on that until we saw if this replacement was good, but I'm confident the first one we got was just a dud. We're super happy with it! Great customer service! Old review: At first it felt like magic. That lasted about a week. From the very first day I got errors saying the dust collection couldn't be done successfully because it was clogged. Every single time I checked the robot and the base both thoroughly and they weren't clogged, and it always seemed like it emptied the dust just fine. That's workable, so I wasn't too worried. Then I started realized it had stopped the scheduled nightly cleanings after about the first week! I just checked that it's on the schedule and it's still there. Tonight I told it to clean a specific room and it couldn't find "the specified area" over and over. It kept getting lost, told me charging was unsuccessful when it wasn't even back at the base, etc etc. Error after error. It won't clean at all right now. I'm so disappointed. I've been looking forward to getting one for a couple years, and with 3 small kids it was going to be such a help. The actual function of it was great. It cleaned well and was magical for a whole week.

This is a terrific vacuum. We have owned it for a year and a half and it would clean the whole house, avoiding potential hang-ups, doing carpets and throw rugs, and returning to dump. Recently, it no longer does the whole house because the battery has weakened. It just stops and has to be put back on the charger. The OEM battery is no longer manufactured, and third-party replacements are problematic as they may not recharge on the station. I've noticed that a new version of the battery advertised as compatible with the E10s no longer lists it.

If you have a dog, it’s a game changer! It’s great on picking up pet hair from my big chocolate lab. It’s easy to direct. It self empties. It’s bagless. It mops. It has good suction. What’s not to like? My house has an open floor plan, so I usually just run it to clean zones. (Using the app, I set up the rectangular cleaning area, the “zone”, rather than “the living room”, “kitchen” , or whole house, etc.). That way I make sure it doesn’t fill up with too much dog hair before going back to its base to self empty. SEE UPDATE BELOW. The first time I tried cleaning the whole house and the bin filled with dog hair. It doesn’t know to self empty when the bin is full (I wish it did), but since I can easily run it in zones, that’s not a problem. Also, I’m sure that the first time I ran it there was a lot more dog hair on the floor than now. The mop function works well enough to get dog drool spots off my laminate flooring. You still have to wipe up muddy paw prints. I love that it’s bagless. I usually empty the container after a few cleanings. It’s so easy. You just push a button while holding it over a trash can and it’s done. It’s amazing, and a bit disgusting, to see how much stuff it’s vacuumed up. The app is easy to use, and I’m not at all techy. The vac is great at avoiding dog toys and other things that might get in its way. I’m amazed how it maneuvers around furniture legs. It’s kind of fun to watch as it scurries back to its base when it’s done. (I’m easily amused sometimes). Bottom line, I think you’ll like it especially if you need to pick up dog hair. I like it so much, I bought one for my daughter who has three big dogs. It also does a good on my bedrooms which have carpeting. You can adjust the suction and so it pulls nicely. Again, when you empty the container, you’ll see how well it cleans. UPDATE: My daughter showed me how to use “Smart Dust Collection”. Apparently, the vacuum DOES know when to self empty! Go to Settings to activate.

This is the third robot vacuum I have owned so far; the last being an unimpressive Roomba that I got tired of replacing the delicate silicone belly parts and expensive bags. Let me start off by saying I enjoy the idea of the LiDAR Mapping feature; it quickly scans and determines the different styles of rooms and sizes and the mapping function makes sure it covers everything. Once that’s connected to the app you can name specific rooms and then clean those as designated: if you only want to clean the kitchen, it’ll only clean the kitchen. The mop function is simple as it only takes water and really is only suitable for kitchens or maybe tile hallways. I do not recommend using it for anything that even resembles wood. The brush bar is a beast. It picks up cat hair, human hair, and litter with ease. The area rugs look exponentially better than the Roomba could ever clean. It also recognizes multiple floors so I could take it upstairs and it can clean the plush carpets of the bedrooms as needed- something that Roomba could never have handled. It’s capabilities of cleaning deep carpets is akin to a Roborock robot vacuum or even that of a handheld upright Dyson, which says a lot considering I am a multiple pet owner and my long hair has been known to destroy weaker vacuums. The dustbins suction is impressive. It's able to successfully collect anything inside the vacuum cleaner as long as the vacuum’s bin isn’t overloaded (see complaints further down) and emptying it into the trash can is clean and simple. That being said, I do have a few complaints. This thing is expensive, even on sale. It was more expensive than even my first Roborock. If the dustbin receptacle inside the vacuum cleaner is full, it does not have the programming capable to go to the base to have it emptied and resume working. It will keep running even though it’ll eventually clog itself to death. This is a considerable issue because it means you can only safely clean one room at a time then program it empty the dustbin each and every round. I feel like this is not something that shouldn’t even be a problem anymore, considering even the most basic robot vacuum that have charging stations that double as dustbins already plan this out on their own. Another frustrating issue is this is the first vacuum cleaner I’ve owned in 10 years that will still run over cords and aggressively mow over anything in it’s path. Again: there is better technology and sensors utilized in cheaper robot vacuums that avoid this very basic problem. Finally, even though the app is completely reasonable, there is no child safety locking mechanism on the device or app. This is DANGEROUS if you have smart cats or bored small children. Nothing is more fun than waking up at two in the morning hearing the vacuum complain that it got stuck somewhere or being in the middle of work and getting a ping on the app saying that your vacuum is jammed under the couch and there’s nothing you can do to help it for the next six hours. Combine the lack of safety locking features with the fact that it's sturdy enough to indiscriminately mow over anything that LiDAR doesn’t pick up and I fear it’s the perfect Poop Storm brewing: it’ll smear whatever it hits all over the very precise mapping feature. This was the kind of nightmare story you would laugh about in 2016, there’s no reason this should be happening nowadays.

DO NOT PURCHASE!! Out of the box this vacuum was great and I was very satisfied with it! It worked reliably until it didn’t. It’s dragging the right wheel, spins in circles and can’t complete a cleaning cycle. I cleaned and replaced all the wear parts and no change. One of the wheel motors appears to be defective. This item was purchased 15 months ago and is still under warranty. Eureka accepted my warranty claim and offered me $81 initially as a pro-rated warranty payment. This vacuum was about $300. They don’t have replacements and they don’t service them. This is unacceptable! When I called them back, they advised that they made an error in their calculation and offered me $116.16. Still unacceptable for a durable good expected to last years not months. It is deeply disappointing that this $300 vacuum is being treated like it’s a disposable item. Eureka won’t even stand behind their product that had a motor defect. I can’t buy a replacement for that price. I feel truly ripped off! I bought an additional eureka robot (model e-20) before the e-10 stopped working. My warranty experience with Eureka was so disappointing that I want to return this new unopened e-20 for a brand that will stand behind their products. Do better Eureka! This is not how you treat loyal customers! You have turned off a long term buyer of your products and I will spend my money elsewhere if they can’t make this right. (If they make this right, I will update this review.) UPDATE: This review was changed to 5 stars because Amazon stepped up and made the situation right by providing a full refund. Thank you amazon for having your customer's back!! Eureka remains unchanged with their stance to NOT adequately support their products. Buyer Beware!

Update 2 (disregard update 1 - this vacuum is not worth the money): Very disappointed in its performance. It often doesn't run according to schedule (set for 3am every day). It sometimes doesn't complete the mapped area and it does a very poor job of picking up. I find debris that appears to have been swept into corners and up against walls and have to vacuum by hand after it. So that great suction power I soke about previously didn't last. My inexpensive Yeedi does a better job of grabbing anything in its path. In fact, I am setting up the Yeedi to run daily and changing this one to mop once or twice a week. Update 1: I discovered a couple of incorrect settings through further exploration that I feel should have been reviewed and explained to me when speaking to the Eureka support rep. Unfortunately her response was for me to return it. In the end, I am keeping the original vacuum I received and shipping the unboxed replacement back. Here's why: My original review stated the vacuum would not empty. I then learned I was only able to empty the vacuum with a Dust Removal command. I since discovered there is a DO NOT DISTURB setting that will prevent the vacuum from auto emptying when Do Not Disturb is on in the app setting and the vacuum is operating during a period that I have set on my phone as Do Not Disturb. I believe this is due to the Dust Removal being rather loud. After turning that option off in the Eureka app, the auto empty function seems to be working as intended. So the original vacuum seems to be working perfectly and I am truly enjoying it. The suction is better than my last vacuum. The mapping is excellent. The vacuum covers just about every inch of accessible floor. I just tried the mopping today for the first time and it did a great job. I set it to auto detect carpets and the mop lifted as promised when on carpet so my carpets did not get wet. It's a keeper at this stage. I hope it lasts a good long time. ORIGINAL REVIEW: I unboxed it, set it up and connected to my wifi. That part was a breeze (better than some eufy, yeedi, and roomba models I've had). I set up the schedule to run at 3am 7 days a week. That was easy too. i was excited to see the map on my phone that morning (pic included). It had done a great job mapping the whole area of the my living space (minus the closed off rooms). It was quiet enough that it didn't wake me though my son said he heard it. The bin was full so it did a very good job in picking up. I didn't add water to mop the first time. My goal was really to test the functionality of the vacuum at standard level and then the mop. The reason I've given it only 2 stars is because it won't empty. At all. I followed all the trouble shooting steps and NOTHING. I got in touch with Eureka support, they had me reset it again and it still won't empty. They told me to return it. Since I like the rest of the vacuum, I opted to exchange it. I will provide an update once I receive the new one. If it still doesn't work, I will be returning it for a refund.