Question 1

Does this have 2 year warranty?

Accepted Answer

They won’t even replace mine and it hasn’t been a year! They want videos uploaded to google Drive and I guess they want to diagnose the problem for me to fix myself IDK. They said the following-
“Based amazon and our company's warranty policy, we could only give customer full refund for the product ordered less than 1 month ago. Since your product was bought more than 11 months ago, we can't arrange return and refund for it.”

Question 2

How does it know not to mop carpet?

Accepted Answer

We are sorry to tell you the device could not recognize the carpet and leave it away with mopping module installed. I'm afraid you need uninstall the mopping module before cleaning the carpet.

Question 3

I've had an S6 for a day now and am impressed with it. I'm still unclear on how to set up zones on the first floor of our home. Can anyone help?

Accepted Answer

First you find a place for the base station. Follow the directions exactly. Next install the app. Then you have the S6 vacuum the entire floor. It can not go up or down stairs. You can pause it while it is doing this to make sure  it will do the entire floor. When it is done it will have a map of that floor. Now is when it gets difficult. Making your map into rooms is not a friendly matter. Even though I have some rooms, I usually use the zone feature. Our main floor is all hardwood flooring so it all gets mopped. Use the middle fan speed. It does a much better job. As far as mopping, the so called filters are a joke. They  are what regulates water getting to the mop. They work once or twice then nothing. So I wet the mop cloth and turn it loose. Areas that get a lot of traffic and dirt need up to 3 cleanings before the mop comes back clean. So I pop off the mop attachment , use a weak soap water mixture and clean the cloth right on the attachment. Rinse it well, use the palm of my hand to push excess water off the mop cloth, then reattach it and hit clean. On areas that don't get that abuse, just dampen the mop cloth once in a while with a spray bottle. Works like a charm. Our floors have never looked so good. Our upstairs is all carpet. We haven't attempted that yet. Setting things up is the biggest drawback. Find YouTube videos rather than the manual. Even with its short comings we love our S6.

Question 4

Does the S6 still have a problem with dark carpets that require white taping the fall sensors?

Accepted Answer

no. Use the Roborock app.

ASIN	B09NM5JQ94
Batteries are Included	Yes
Battery Life	180 minutes
Battery Type	Lithium Ion
Brand Name	roborock
Capacity	350 Milliliters
Color	Black
Compatible Devices	Amazon Echo, Google Home, Smartphones, Tablets
Control Method	App
Controller Type	App Control
Customer Reviews	4.4 4.4 out of 5 stars (502)
Filter Type	Washable
Form Factor	Robotic
Global Trade Identification Number	00810074998208
Included Components	Note: Auto-empty dock is NOT included. This model comes with a standard charging dock., Q7 Max Robot Vacuum (1) Dustbin & Water Tank (1) Moisture-Proof Mat (1) Mop Cloth Mount (1) Mop Cloth (1) Charging Dock (1) Power Cable (1) User Manual (1)
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	35.3L x 35.1W x 9.7H centimeters
Item Type Name	robot vacuum
Item Weight	8 Pounds
Manufacturer	Roborock
Model Name	Q7 Max
Model Number	Q7Max
Noise Level	67 Decibels
Number of Items	1
Number of Power Levels	30
Number of Speeds	1
Other Special Features of the Product	Anti-Collision, Anti-Fall, No-Go Zone, No-Mop Zone, Multi Floor Mapping, Scheduling, Advanced Custom Cleaning,, Combined 470 ml Dustbin & 350 ml Water Tank, Custom Routines, 3D Mapping, All-Rubber Main Brush, LiDAR Navigation, Smart Mapping, Electronic Mopping，Vacuum and Mop Simultaneously，4,200 Pa Suction, Low Noise, Lightweight, Multi-Directional Floating Brush, Pet Hair Pick Up, Portable,, Wash…
Portable	No
Power Source	Battery Powered
Recommended Uses For Product	Cleaning floors, Ideal for pet hair, Suitable for various floor types, Vacuuming and mopping simultaneously
Surface Recommendation	Carpet, Laminate, Tile, Vinyl, Wood, Marble
Unit Count	1 Ounce
Voltage	120 Volts

ROBOTIC_VACUUM_CLEANER

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