eufy Omni Robot Vacuum

This is by far the best robot vacuum system I’ve had (it’s my fourth: I had a Xiaomi, and 2 roborocks). The mop does so much better than traditional robot vacuum mops that just slide the gunk on your floor back-and-forth with a dirty rag-style mop head. It’s great at getting crumbs around the edges. It’s great at carpet and hardwood. I love that it has a water tank in the dock, so I only have to refill the water weekly instead of daily. It does a good job avoiding most obstacles. It will still pick up and jam on some small kid toy or baby socks, but previous vacuums I had would get stuck all the time, and this one only seems to get stuck maybe once every two weeks instead of near daily like my other ones. One of my only complaints is that the dirty water tank on the dock can start smelling really bad, (especially when it’s cleaning the mop or emptying the dust bin) but I suppose that’s not really the vacuum’s fault since that water is just gross. I put about a tablespoon of antiseptic mouthwash in the dirty water tank every time I clean it out in hopes that it will kill some of the bacteria that cause the heavy smells, and that seems to help a little bit (not fully). This machine does so well on its own that it can artificially give you the sense that you never have to check up on it, but I have learned that it does better if you follow the suggested maintenance schedule of cleaning all of the sensors and dock out regularly. I love that in the app it tells you when certain maintenance is due, and then also gives you pictures and videos on what exactly needs to be done. All in all, it’s great value for the money we spent for it. Especially since this has a detachable stain cleaner that has come in handy with our small kids, spilling things on couches and carpet. We even used it to clean out the seats in our minivan and it did a great job of getting stains out. I think we got this on a sale around 900 bucks, and for that price I would say it’s definitely worth it since I’ve spent more money on other brands’ vacuums in the past that didn’t do even close to as good job as this one. I don’t normally write reviews like this, but this baby has earned my respect in a dirty household of six.

Initially, i was very happy with this product . I thought this was life changing. My floor was clean without me having to vacuum and mop myself. Then about 10 days after, the robot just went haywire. A few days after, it completely stopped working. I made multiple phone calls to Anker customer service. They couldn't answer any technical question nor help me troubleshoot. They want me to watch videos on line to figure out what was wrong with the machine. I was instructed to do this and that like clear the area around, make sure there is enough clearance for the robot to move around, etc. none of which worked of course. They told me 'the engineers' were working on it. I asked how are they doing that? All remotely!!!??? And did i mention being on hold for 20-30 minutes at a time just trying to reach a person who really could not help? I was told emails were sent to me that i never received. If customer service was better and with adequate technical support, i would have loved to work with the Anker team to resolve the issue and keep the product. I am very sad about returning this machine. However, with the steep price - 800 bucks plus- I was expecting better customer care and a technical team you can actually speak with to help you. None of those were offered to me. I could have sworn I was talking to the same person everytime I called. A person who did not really help me resolve my issue. And let me add returning was a nightmare. For you to process a return, the seller wants UPS to pick up the product from your home. UPS will attempt to pick up within 3 business days. If you are not around those days, label will be shredded and you have to initiate a new return process. Of course UPS will not really provide you with an actual pick up schedule. So they expect you to wait all day, within those 3 days for UPS to get to your house to make the pickup. Like all we do is wait all day. Like we don't have jobs. Fortunately, an Amazon associate took pity of me and allowed me to make a UPS drop off instead. Amazon said Anker has the return process set up this way which was extremely difficult. I am aware Anker Eufy robovac is highly rated online. However, please take my experience into account before buying a very expensive vacuum with questionable virtually non existent customer service and technical support.

Whats not to love about my new robotic friend? Its sleek, well made, works extremely well and makes household chores so much easier and less of a bother. I love the Eufy Clean app, its easy to map out your rooms and set a schedule, choose your options, etc. One thing that threw me for a bit is that its a separate app to control this unit, if you already have the Eufy app, that main one is mostly for security at least for now. If you want to add your robot vac, you have to install the Eufy clean app. I spent an hour trying to get the robot vac added to my devices in the Eufy main app before I realized it was not the same. The performance of the robot vac is extremely good, its able to clean my hard wood floors easily. The mop works wonders and leaves the floors looking brand new. Later this week I'll be expanding it to also vacuum my carpeted areas, so far I've just focused on the hard wood floors since we're having some construction done in those carpeted areas right now. I also installed some googly eyes for comedic effect and named it "M-O" from one of the robotic characters in the movie WALL-E. I've had the E28 for a few weeks now and really love it, the quality, the performance, the ease of use, the Eufy Clean app is great, etc. You really can't go wrong with this one, its pretty close to perfect for a floor cleaning robot.

I’ve been using the eufy E28 for over a month now and I’m really happy with it. Setup was super easy, and the app did a great job mapping out my space. I love that I can split rooms into custom areas and tailor cleaning zones to my needs. The roller mop works really well on both hardwood and tile floors. You can control how much water it uses, which makes it easy to create different schedules. I have one for the whole house once a week (standard water level) and another just for the kitchen with more water. That way, I don’t have to mop my hardwood floors multiple times a week. Maintenance is minimal. The mop cleans itself, so I only need to wash the filter weekly—takes about two minutes, plus drying time. I usually run it when I’m out, but even when I’m working from home, it’s quiet enough. Some people mention the self-emptying is loud—yes, it kicks in for about 5 seconds—but that’s it. You can set a Do Not Disturb period, so mine vacuums quietly at night and self-empties in the morning. When I installed the app, I got a free bottle of floor and carpet cleaner specifically made for this model. For those wondering: the soap reservoir is actually hidden under the portable carpet cleaner unit, which isn’t obvious at first. I haven’t used the carpet cleaner yet, so I can’t comment on that part. I’m so happy with the E28 that I’m now planning to get the E25 for our second floor. Highly recommend this model for anyone looking for a smart, low-maintenance cleaning companion.

Leaves puddle of water everywhere. Mop is not good enough to be termed as “designed for deep cleaning”. Gets stuck every now and then, doesn’t recognize simple obstacles like a desk or a table. Gets stuck under the floor mat every time.

This has become the best cleaning companion ever! I love that it vacuums and mops saving me so much time. It mapped my house accurately and has great suction. My floors are always clean and I don’t have that much upkeep or maintenance as it cleans and dries itself. The fact that it comes apart and I can use it to clean the upholstery as well is such a game changer. No need for multiple items this does it all!

I watched a lot of reviews and finally settled on this, especially because of the deep cleaning vacuum available. I also really love the roller mop but because it doesn't get close to the edge, it is ineffective to edges. But really was unfortunate is that it is really sensitive to furniture on the edge. It is especially sensitive to not getting close to cabinets, especially if your kitchen cabinets has an overhang like you usually do. Mine is 10cm high and the robot vac stays away from the edge and basically lives behind all dirt. It also for some reason doesn't extend the side brush at the corners, and even if it does, it's for a split second and moves on. Sad to say but I am going to have to return it. I was trying to upgrade from the Roborock S7 Max V Ultra.

We had been very reluctant to purchase this type of vacuum, but, we caved. We wish we would have done it sooner. The missus loves it, named it "Sally". Works very good, the floors are very clean.