Lots of complaints about these being hard, not malleable. Could some people be getting old product?

I normally buy these at Sam's and they are consistently soft. My dog loves the taste and starts begging when I rattle the bag to get one out. I was looking at Amazon to save a trip to Sam's. I am also worried about the number of complaints about hard, tasteless product.

What is the actual active ingredient?

Thank you for your inquiry. The Active Ingredients (Per Chew): Chamomile Powder 60 mg, Thiamine Mononitrate 60 mg, L-Tryptophan 30 mg, Theanine 20 mg, and Lavendar Extract 5 mg. Kindest Regards, PETIQ

These are way too hard! Any ideas on how to "soften" them up?

Hi ... below this I wrote a paragraph on the subject BUT now i just noticed its 'not' the exact same item. I chose VetIQ's 'MultiVitamin HealthSupport' - they r 'soft chews' n' come in quantity of 90/bag. These would b a much better choice for u. I've received 3-4 shipments a month apart n never ran into any issues. Perhaps with the 'PillTreats' u could try tossing a few in a coffee cup or large bowl with a spritz of water n break em up with a fork or try cuttin em in half or so with scissors. Possibly warming them a bit might also soften em up. But yes - my advice - I'd recommend giving the others a try - they're a great value at 90 per bag. My Malawolfs' 90lb n she's been on 2/day - 1 after early breakfast n 1 after 6pm dinner thou they recommend 3 for 100lb. (1 to20lb and 2 from that to 50lb). Hope this helps u out.

Thank you for your inquiry. The hole is approximately 1/4". Please note, the product can accommodate both large and small pills. Kindest Regards, PETIQ

VetIQ Calming Supplement for Dogs

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