Service Operations Management: Improving Service Delivery
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Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Review: Five Stars - Came in as advertised with no damage or defects. I would purchase from this retailer again. Review: Good book about service management - I recommend this book about service management. I am doing a projet about this subject and it is have been useful.
Specifications
| Best Sellers Rank | #2,904,201 in Books ( See Top 100 in Books ) #1,414 in Customer Relations (Books) #2,507 in Business Management (Books) |
| Customer Reviews | 4.3 out of 5 stars 71 Reviews |
Reviews
J**.
Five Stars
Came in as advertised with no damage or defects. I would purchase from this retailer again.
D**O
Good book about service management
I recommend this book about service management. I am doing a projet about this subject and it is have been useful.
V**E
Good book for students but nothing more than that
I thought it would be helpful for professionals, but it really is targeted to students
S**A
Excellent product.
Excellent product.
R**R
Not the US edition but great condition
While the book I ordered claims to be the US edition its obviously not just by the way the word organization is spelled with s instead of z. In addition on page 79 it gives an explanation of the lifetime value of a customer and uses the symbol for pounds instead of US dollars. Other then that the book is in good condition and hopefully the case studies and examples are not different or I will be in trouble in the upcoming weeks of class.
A**R
Five Stars
Thanks
E**N
I recommend it
Great book to learn conceptually and maybe practically (but not numerically) the world of service operations. It really explain how those operations works. Is important to highlight that a numerical approach will be necessary to master the topic.
M**N
I like it
It is an excellent book. It is very easy to read and comprehensive. I like it, I recommend this book.
O**O
Four Stars
Great book
D**K
Good in all respect.
Good in all respect.
A**I
recensione SERVICE OPERATIONS MANAGEMENT
Soddisfatto pienamente dell'acquisto. L'articolo infatti risponde in modo soddisfacente alle mie esigenze di ottenere una maggior conoscenza riguardante il tema trattato.
T**N
Excellent new edition of a classic service management text
The latest update to this unique and comprehensive treatment of service management, by Johnston, Clark and Shulver is excellent. In particular, the new chapters on customer experience and service excellence make it essential reading for service managers, and especially for those developing organisational customer service strategies. This is the 4th edition that I've used to aid understanding of service issues and the application of theory to the practicalities of implementing service policies and strategies.
B**R
Très satisfait
Le livre est conforme à liste de lectures recommandée et vite arrivé. Et il est en parfait état. Satisfaction totale.
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