How am I supposed to keep the liquid from separating from the cream?

Thank you for your feedback. I’m a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. Cicalfate Restorative Skin Cream is a delicate composition of oils and Avene Thermal Spring Water. Due to the formulas sensitive to cold temperatures, the complex should not be exposed to temperatures below 32˚F as separation may occur. The separation neither compromises the efficacy of the product nor poses as a risk to the consumer and it is safe for use on infants, children and adults.

How do I return product? I opened up and it is just blue liquid that wont mix with cream. Was stored at room temperature

I took it to kohls, where they take Amazon returns! I did not have a box or anything. There is a time limit.

How does this compare to Avene Xeracalm balm for eczema or dermatitis around eyes?

Thank you for your question. I'm a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. For eczema or dermatitis in the eye area, we would recommend using a dedicated product like Soothing Eye Contour Cream.

Does this works to remove scars like silicone gel?

My wife got this from the doctor for healing of an eye lift and it did appear to take away scaring.

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Avène Cicalfate+ Restorative Protective Cream

Product ID: 223643488

Details

Age Range (Description)
Adult
Brand
Eau Thermale
Item Volume
3.3 Fluid
Item dimensions L x W x H
1.88 x 1.53 x
Special Feature
Travel Size

🌿Postbiotic C+ complex for skin repair

👶Safe for infants, kids & adults

🛡️Restores skin barrier in 45+ ways

MX$1713

Duties & taxes included

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Description

🛡️ Restore, Protect, Belong — Your Skin’s New Best Ally

CLEAN CONSCIOUS - Hypoallergenic, fragrance-free, paraben-free, and gluten-free for peace of mind in every application.
BARRIER BOOSTING POWER - Clinically proven occlusive formula that locks in hydration and shields against daily aggressors.
MULTI GENERATIONAL CARE - Gentle enough for infants, yet effective for adult skin—universal protection for your whole family.
TRAVEL READY SKIN SAVIOR - Compact 3.3 fl oz tube designed for on-the-go restoration anytime, anywhere.
DERMATOLOGIST TRUSTED HERITAGE - Backed by 270+ years of expertise and enriched with soothing Avène Thermal Spring Water.

Avène Cicalfate+ Restorative Protective Cream is a dermatologist-developed, multi-purpose moisturizer that restores the skin barrier and maintains hydration with a unique postbiotic C+ complex. Safe for all ages, fragrance-free, and free from common irritants, it offers soothing care for sensitive skin while protecting against external aggressors. Trusted for over 270 years, this travel-sized cream is ideal for face and body use, helping reduce dryness, scars, and sunburn effects.

Specifications

ASIN	B07YBCJBG2
Active Ingredients	Zinc Oxide
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#488 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #1 in Medical Skin Protectants & Barrier Creams
Brand	Eau Thermale Avène
Brand Name	Eau Thermale Avène
Container Type	Tube
Country as Labeled	France
Customer Reviews	3.4 out of 5 stars 12,454 Reviews
Global Trade Identification Number	03282770204681
Item Dimensions	1.88 x 1.53 x 7.08 inches
Item Form	Cream
Item Type Name	FACE CREAM
Item Volume	3.3 Fluid Ounces
Item Weight	0.1 Kilograms
Item dimensions L x W x H	1.88 x 1.53 x 7.08 inches
Manufacturer	Eau Thermale Avene
Material Features	Vegetarian
Material Type Free	Gluten Free
Model Name	Cicalfate+ Restorative Protective Cream - Wound Care - Helps Reduce look of Scars - Postbiotic Skincare - Non-Comedogenic
Number of Items	1
Other Special Features of the Product	Travel Size
Product Benefits	A multi-purpose moisturizer that restores the skin barrier in 45 ways. Accepted by the National Eczema Association.
Recommended Uses For Product	Dryness, Hydrating, Scars, Sunburn
Scent Name	Unscented
Skin Type	All
Special Feature	Travel Size
Special Ingredients	Plant extract
Specific Uses For Product	Apply twice a day to clean, dry skin. Item is temperature sensitive. When exposed to temperatures below 32˚F, separation may occur. Separation neither compromises the efficacy of the item nor poses a risk to the consumers, infants, children and adults.
Target Use Body Part	Whole Body
Unit Count	3.3 Fluid Ounces

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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The product exactly matches the description. Very satisfied with my purchase.

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2 weeks ago

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MX$1713

Duties & taxes included

In stock

Sold byAmazon MexicoDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Mexico.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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