---
product_id: 315062014
title: "Customer Experience For Dummies Paperback – Big Book, 20 January 2015"
brand: "roy barnesbob kelleher"
price: "$1458"
currency: MXN
in_stock: true
reviews_count: 5
url: https://www.desertcart.mx/products/315062014-customer-experience-for-dummies-paperback-big-book-20-january-2015
store_origin: MX
region: Mexico
---

# Customer Experience For Dummies Paperback – Big Book, 20 January 2015

**Brand:** roy barnesbob kelleher
**Price:** $1458
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Customer Experience For Dummies Paperback – Big Book, 20 January 2015 by roy barnesbob kelleher
- **How much does it cost?** $1458 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.mx](https://www.desertcart.mx/products/315062014-customer-experience-for-dummies-paperback-big-book-20-january-2015)

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- roy barnesbob kelleher enthusiasts

## Why This Product

- Trusted roy barnesbob kelleher brand quality
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## Description

Full description not available

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #2,201,000 in Books ( See Top 100 in Books ) #986 in Customer Relations (Books) #4,003 in Sales & Selling (Books) #11,796 in Business Management (Books) |
| Customer Reviews | 4.2 4.2 out of 5 stars (63) |
| Dimensions  | 7.38 x 0.82 x 9.25 inches |
| Edition  | 1st |
| ISBN-10  | 1118725603 |
| ISBN-13  | 978-1118725603 |
| Item Weight  | 2.31 pounds |
| Language  | English |
| Print length  | 364 pages |
| Publication date  | November 17, 2014 |
| Publisher  | For Dummies |

## Images

![Customer Experience For Dummies Paperback – Big Book, 20 January 2015 - Image 1](https://m.media-amazon.com/images/I/61lWclWH5eL.jpg)
![Customer Experience For Dummies Paperback – Big Book, 20 January 2015 - Image 2](https://m.media-amazon.com/images/I/61cKFT-u4NL.jpg)
![Customer Experience For Dummies Paperback – Big Book, 20 January 2015 - Image 3](https://m.media-amazon.com/images/I/71nk0Aw010L.jpg)
![Customer Experience For Dummies Paperback – Big Book, 20 January 2015 - Image 4](https://m.media-amazon.com/images/I/71UWlXkbaUL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    A great overview of CX
  

*by D***E on Reviewed in the United Kingdom 🇬🇧 on 10 December 2020*

As often the case (not always) with Dummies book, this is a great overview/introduction to get you into the topic of CX.i am currently on a study mission to learn about CX, so i have already read a number of books on CX. Frankly this is the best so far in meeting expectations. In none of the other books have they addressed the range of topics within CX as this has. I fully accept that this gives you an entry level knowledge and further reading is needed if you have a need to go up a level. But as a base level for understanding a knowledge across the topic nothing has come closeSOme humour in the book as well, which makes it that little bit more enjoyableI find Dummies books in general quite hard to read because of the layout (tips and tricks side bars etc). So i read it with the audiobook as well, which matched perfectlygreat job authors! I really enjoyed your work.

### ⭐⭐⭐⭐⭐ 







  
  
    A good read on an under-valued aspect of business
  

*by B***T on Reviewed in the United Kingdom 🇬🇧 on 6 October 2016*

A VERY enjoyable book on an often under-rated topic.I'm sure that we all have examples of good & poor Customer Service (I have often had cause to question Amazon about their own delivery service providers, for instance), though Customer Experience or "CX" is different, since this covers all of the points at which customer & provider touch & the customer's overall enjoyment of otherwise of that contact.As an experienced management & change consultant who's spent almost 20 years increasing productivity, knowledge & culture to allow them to grow, it's refreshing to read something that covers such a vital subject, especially in a world where competition is higher than ever & creating customer loyalty is vital - Actually it always has been & seems to be coming back into "fashion" again.  I hope that those who read this & begin to understand CX & they way it helps build Customer Service & loyalty & realise that it's not just a department - it's an attitude that every employee needs to have.A good read

### ⭐⭐⭐⭐⭐ 







  
    Muy conciso y exacto en los temas que aborda
  
  

*by R***R on Reviewed in Mexico 🇲🇽 on 27 August 2018*

Muy conciso y exacto en los temas que aborda. Además de haber estudiado el tema, llevo años practicando métodos y herramientas que fortalecen el CX, este libro logra dar una visión general para quienes desean entender o iniciarse en CX. Recomendable para todo Director de Servicio al Cliente.

## Frequently Bought Together

- Customer Experience For Dummies
- Customer Analytics For Dummies

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*Product available on Desertcart Mexico*
*Store origin: MX*
*Last updated: 2026-01-23*