The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

This is an informative reference that I am using for my doctorate program. Though this ws an optional text, I have used this much more than the required texts for my courses. It is user friendly, easy to navigate and find what you are looking for. This is my go to resource.

The authors have done a tremendous job of codifying a great amount of knowledge into an elegant model for improvement. It can be used with equal success to improve your golf game or guide your global business transformation. Rife with examples and method. A must for every improvement bookshelf. also read Superperformance

Down to earth and practical. Dip into it over and over.

It is tremendously helpful. I don't like the lack of structure through out the book. However, it has excellent real world examples.

For anyone wanting to learn about quality and improvement principles, model, method and tools, this is the ONLY book you'll ever need to read. A one time disciple and devotee of Deming, Lou Schultz, once told me that Tom Nolan was the closest thing we have to a Dr. W. Edwards Deming today. After reading this book, I think you'll agree. The other authors are a very close second. These guys are the best of the best at what they do. Don't hesitate to buy this book if you're at all interested or working in the quality and performance improvement field. Jon Zeipen, MSW Director of Quality and Patient Safety

Find it to be a good book, easy to understand. Gives a good foundation for one to understand the science of improvement

Book deals with improvements in business and work settings. Includes principles of improvement, models, issues of change, and a second part devoted entirely to methods for improvement. This second part is the most valuable. Read parts for ideas and practical applications. There is little here that is new, but the compendium approach is helpful.

Have other resources, but this book really helped me understand how to word my papers in APA format. Also helped me in my citations of other sources that my computer does not have auto-functions for.

グリーンベルトの教科書として使っていて、改善に対する考え方や発想法についてはわかりやすく解説され、事例もおもしろいが、統計的品質管理などの改善手法を学びたい人には勧められない。ただ、デミング博士の直弟子の人たちが書いているのでデミング博士が本当に伝えたかったことが丁寧に説明されている。日本の改善活動は統計的品質管理手法に偏っているため簡単なことも難しく感じられ敬遠する人が多いと思うが、本書は具体的でわかりやすく実際の改善活動で応用できる考え方が身につく。

This book was a godsend when undertaking my service improvement dissertation! So easy to read and understand. A must have for service improvement!

Work item

An excellent book on the subject. The core ideas are updated, continuous improvement, six sigma in a more joined up way of delivering performance.

Read the first chapter and you will be hooked! Very easy to read, absent is the jargon often found in business or health care management books.