Question 1

How do I get the tea basket to stay at the top? Mine immediately sinks to the bottom. It never lowers from above and it never rises out of the water.?

Accepted Answer

Thanks for asking, I'm afraid the Magnetic Post was out of order accidentally. Here are the steps to fix:
1. Please unplug the teapot and then plug it back in. You will hear a beep.
2. Then press and hold the "Hot Water", "Tea Types" and "Strength/Keep Warm" buttons simultaneously, and release them after hearing the beep. Please see attached picture.
3. Finally, you can select the tea brewing program according to the normal process and test whether the tea basket will automatically rise and fall.
If these steps won't help, please feel free to contact our support team  for proper help, thanks again. -- Razorri Support Team

Question 2

How can I get it to reach 212 degrees? My kettle boils and boils and doesn't go over 200 degrees so it can't progress to make black tea.

Accepted Answer

Thanks for asking, please kindly understand the boiling point for high altitude location is lower than 200 degrees that can't reach 212 degrees. If your location IS high altitude, I'm afraid that would need to manual adjust the the temperature 200 degrees for boiling or making black tea. However, if your location is NOT high altitude, sincerely hope you can kindly provide the troubleshooting to our support team  for certain help, thanks again. -- Razorri Support Team

Question 3

Can the custom temperature setting be set to 105 for baby formula?

Accepted Answer

Thanks for asking, YES, the custom temperature range is 105F - 212F, so you may feel to set 105F to boil water for baby formula (but please kindly understand don't let the baby formula gets touched with the bottom of the kettle in case the protein in it hurt the stainless steel.) Any further concerns, please feel free to contact our support team  for certain help, thanks again. -- Razorri Support Team

Question 4

What is the minimum amount of tea you can make? Can you brew just a single cup?

Accepted Answer

Hi, thanks for asking, the minimum amount of tea is as the main photo show with the MIN line: 17OZ/0.5L. Any further concerns, please feel free to contact our support team  for proper help, thanks. -- Razorri Support Team

ASIN	B09WYN5HJ3
Best Sellers Rank	#1,545,231 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #866 in Electric Kettles
Brand Name	Razorri
Container Type	Basket
Customer Reviews	4.3 4.3 out of 5 stars (343)
Included Components	Electric control base, Glass kettle with magnetic post, Removable lift tea infuser
Item Dimensions	8.9 x 8.6 x 10.6 inches
Item Form	Loose Leaves
Item Type Name	electric-kettles
Item Volume	1.7 liters
Item Weight	4 pounds
Manufacturer	Razorri
Model Number	PTK17A
Number of Items	4
Part Number	PTK17A
Product Benefits	Convenient and Customizable Tea Brewing Experience
Recommended Uses For Product	Tea brewing, hot water dispensing
Tea Variety	Black
Unit Count	1.7 Count
Warranty Description	1 Year

Razorri Electric Tea Maker 1.7L with 6Oz Automatic Infuser for Tea Brewing, Stainless Steel Glass Kettle, Presets for 5 Types and 3 Brew Strengths, 24 Hour Delayed Start, Keep Warm Setting

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