Nova Microdermabrasion Professional Facial Steamer On Wheels Ionic Ozone with Hot Mist Function Stand for Personal Home Salon Spa Skin Cleaning

I purchased this steamer for use in my nail salon, specifically for spa pedicure services. My family had already bought three of these before and had a great experience, which is why I decided to purchase another one. The product itself works very well and is definitely a good addition to our salon equipment. However, there was an issue with the delivery . The package was mistakenly sent to the wrong address and showed as delivered even though I never received it. That was very frustrating. I immediately contacted the seller, and their response was excellent. They quickly arranged a replacement and sent out a new unit, which arrived the very next day. I really appreciate how fast and professional their customer service was. Overall, the product is great, and the customer service made the experience much better despite the shipping issue.

Self employed - it will be 2 years next month since I first bought this steamer. It has worked very well and I am very happy with how long it lasted. It still works but definitely showing some signs of the end with the parts and the tank cracked at the top. I have used it a lot! Some of my facials and hair services are 3 hours long. I’ve gotten used to the timing so it doesn’t require fill at awkward times. I do preheat my water very hot before services and keep it in a large thermal so the heating process is even faster. Buying another and a tank to see if it fits to get more out of this one. It’s a solid buy. Oh, I have maintenanced with vinegar and water. I think that has helped extend the life.

Constantly cuts off. Runs for five secs and shuts off. I have to keep turning it back on. Not time efficient for salon. I was putting to much water ! Works great !

I am extremely disappointed with the performance of this steamer, as well as the insensitive response I received from the company regarding a very serious safety incident. During a recent service, the steamer malfunctioned dangerously, shooting a powerful stream of hot water instead of steam. This resulted in hot water soaking my treatment bed, the floor, and even hitting my eye, causing a painful burn. Fortunately, my client was able to move quickly and avoid injury, but this could have ended much worse. When I reached out to the company to report the malfunction and express my concerns, I was met with a dismissive and insensitive response. Despite the severity of the situation, there seemed to be little acknowledgment of the potential danger this faulty product posed, nor was there any genuine concern for the fact that I was injured and my client was put at risk. This lack of empathy and responsibility is extremely disappointing, especially considering the potential for far more serious harm. As a professional esthetician, I rely on my equipment to function safely and effectively, and this experience has completely eroded my trust in this product and the company behind it. I am seeking a full refund and additional compensation for the injury and disruption caused by this dangerous malfunction. Until this issue is addressed and the company takes full responsibility, I cannot in good conscience recommend this steamer to anyone. The risk to safety, combined with the company’s insensitivity to the matter, makes this product a serious liability.

This facial steamer is powerful, heats up fast, and gives off a strong, steady mist that feels just like a spa treatment. The arm adjusts easily, the steam lasts a long time, and the whole setup feels sturdy and professional. My skin looks cleaner and softer after every use. Totally worth it!