BLACK+DECKER BXCM1201IN 900W 12-Cup Drip Coffee Maker | 1.5L Water Tank Capacity | Anti-Drip Feature | Auto Keep-Warm Function | 2-year Warranty -(Black)

I used to have black and decker coffee makers but their after sales service was not that good. The last one i had the spares were not available and i opted to go in for a philips and it was the worst decision. The coffees did not brew that great neither did the water get hot enough couple with their lazy service center that took ages to source a carafe and a filter basket and finally no spares available. I decided to go ahead with black and decker again since this was a newer model. The order reached me 4 days late due to some delays but the product was packaged well. First impressions were the product felt plasticy but still felt of better quality than phillips even the carafe was thicker than phillips. On browsing through the information on the box and warranty card i was happy to know the after sales is not handled by the same folks that used to handle it. And they do home visits! The coffee maker has a great programmable feature you can set it up before you sleep and set it to start in the morning. It also will auto shut off after two hours whether you used the programmable mode or the manual mode. The machine brews medium strength coffee, but i will need to experiement with quantity and different roasts and maybe different paper filters. Yea you do not need to use a paper filter but using one may help prolong the filters life and prevent powder from getting into the pot. So far so good it does what it needs to. Drips water slowly onto the powder and has a good spread. Just keep the hot plate clean and dry and it should be great for a long time.

Received yesterday , put it in to use today, brewed good coffee , was hot enough. Good coffee machine. Got no user manual or warranty card, small scoop is missing ,protective plastic wrapping around the head of machine was missing. Probably the product was a return , no evidence of use. Cleaned it and started using , will update if some issue shows up. Update: the display part of the machine is fried. No lED,s no display. Tried to contact Amazon, got forwarded to Black & decker, they again forwarded to a dead end. DONT BUY

Happy with purchage. Coffe machine is top quality. Go for it without any doubt.

“The Black+Decker espresso machine is a great value for money. It has a sturdy stainless-steel design with a dual stainless-steel filter, and the coffee aroma is really nice. The machine lets you brew manually, so you can control single or double shots easily. The steam wand also works well for milk frothing. Overall, at this price with a 2-year warranty, it’s a solid buy for home use.”

OK product but the service provided by Black and Decker is pathetic. I have the product in warranty and have been trying to rea c h out to the team to fix an issue. it has been more than 72 hrs and there has been no help apart from a service ticket being auto generated.

We have a 15 year old Krups Pro . Unlike this product there is a separate lid for the water tank , wide and easy to pour. Unfortunately a tubing has sprung a small leak and we bought this product since the children were home for Christmas and didnt want water on the table . Everything is ok about this coffee maker except that you need extra care to add water into its tank. Several times the water spills onto the coffee powder because of this or on the table. Because you need to be an acrobat to pour water without spilling it. Its not easy in the morning to be agile enough like a ballerina to pour water in such an awkward way. See the screenshot I have marked the area for pouring water. Compared to this our old Krups can be filled even with eyes closed. So, now we have put this coffeemaker in our store. A little Araldite has fixed the Krups and it is still in use. Maybe will gift this one to someone

Hello there, I have purchased this product on 26-Dec-2019. But today (29- May-2020) it stopped working, not sure what happened. It has been placed in a very secured are of our kitchen area. It never fell on the ground nor it was in a proximity of heat. I want to claim the 2 years on product warranty. How can I do it? The On Site Service is not working (Call Centre Number : 1800 -425-3333). It says number does not exist. Please let me know how i can claim the product warranty.

Good