Question 1

Unable to connect the camera to the app? Tried setting it up but encountered connection issues?

Accepted Answer

Ensure your phone is connected to a 2.4GHz Wi-Fi network and carefully re-enter the Wi-Fi password (note that it is case-sensitive). During initial setup, place both the camera and your phone near the router.

Question 2

The camera cannot connect to the internet.

Accepted Answer

1. Restart your router. 2. If you have changed your router settings, reconfigure the camera's network connection. 3. Test the Wi-Fi signal strength. If the signal bars are low, boost the router signal or use a Wi-Fi signal extender.

Question 3

Real-time viewing not working? Camera feed not loading?

Accepted Answer

Please restart the camera and check if your home network's upload and download speeds are normal. Try replacing the original power adapter and data cable.

Question 4

The camera cannot be used normally and cannot be mounted on the ceiling.

Accepted Answer

Please inspect all accessories included in the product packaging to confirm that the specialized screws required for the ceiling mounting base are present. Carefully review the installation section in the manual and follow the instructions provided.

Question 5

Camera unable to capture pet movements & camera unable to perform motion functions?

Accepted Answer

Open the app, go to camera settings, and carefully check whether options like motion detection, activity zones, and human-shaped tracking mode are enabled. Increase sensitivity if necessary. 2. Check for firmware updates and upgrade immediately.

Question 6

Camera stops working and data cable won't plug into USB port?

Accepted Answer

1.Try using another confirmed compatible data cable. 2. Carefully inspect the camera port for obstructions or bent pins. 3. Never force it! If the data cable is damaged, purchase a replacement or contact after-sales service for repair or replacement.

Question 7

Poor battery performance and inability to connect

Accepted Answer

1. Please fully charge the battery using the original charger. 2. If the device remains unable to connect while charging and the battery issue persists, contact after-sales service within the product period to arrange for replacement.

ASIN	B0FPFTQ2K6
Antenna Location	Indoor Security
Best Sellers Rank	#1,403 in Dome Surveillance Cameras
Brand	VSTARCAM
Compatible Devices	Smartphone
Connectivity Protocol	Bluetooth
Connectivity Technology	Wireless
Controller Type	SmartThings
Customer Reviews	4.2 4.2 out of 5 stars (983)
Indoor Outdoor Usage	Indoor
Item Weight	0.42 kg
Manufacturer	VSTARCAM
Mfr Part Number	CB90DR
Number of Items	1
Other Special Features of the Product	Easy to Install
Photo Sensor Technology	CMOS
Power Source	Battery Powered
Unit Count	1 Count
Wireless Technology	Wi-Fi

VSTARCAM 2 Lens 2K Indoor Camera with Micro SD Card 64 GB, One-Tap Call, PIR Motion Detection, Color Night Vision, Two-Way Audio

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Common Questions