---
product_id: 9212018
title: "Answering the Ultimate Question: How Net Promoter Can Transform Your Business 1st Edition"
brand: "richard owenlaura l. brooks phd"
price: "$1103"
currency: MXN
in_stock: true
reviews_count: 11
url: https://www.desertcart.mx/products/9212018-answering-the-ultimate-question-how-net-promoter-can-transform-your
store_origin: MX
region: Mexico
---

# Answering the Ultimate Question: How Net Promoter Can Transform Your Business 1st Edition

**Brand:** richard owenlaura l. brooks phd
**Price:** $1103
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Answering the Ultimate Question: How Net Promoter Can Transform Your Business 1st Edition by richard owenlaura l. brooks phd
- **How much does it cost?** $1103 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.mx](https://www.desertcart.mx/products/9212018-answering-the-ultimate-question-how-net-promoter-can-transform-your)

## Best For

- richard owenlaura l. brooks phd enthusiasts

## Why This Product

- Trusted richard owenlaura l. brooks phd brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

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## Images

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## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    Answering the UQ as a practical guide to NPS
  

*by I***S on Reviewed in the United States 🇺🇸 on March 18, 2011*

The promise on the front of this book that this book will help you harness the power of the net promoter is true. This book is a very good book when read the Ultimate Question. The book can be read the best in order of appearance wile the most chapters take care about one subject inside the operating modelThis book provides a lot of usuable methods, models and tools to draw specific conclusions from your NPS Data.The book also provides some extra questions that will allow you to segmentate and calculate real Dollars to the Net Promoter Score.

### ⭐⭐⭐⭐⭐ 







  
  
    NPS Guidelines
  

*by J***K on Reviewed in the United States 🇺🇸 on March 3, 2010*

If you want to understand the motivation and methods for introducing a Globally accepted Customer Satisfaction Survey (Net Promoter Score) then this book is a must read!  I have been an advocate of the NPS for some time - this book helped me to introduce the concept as well as the idea of creating a Customer Centric DNA in our organization.  We have adopted these concepts in our Service Desks around the world with excellent results.The NPS concept has also provided a global benchmark against which we can measure our results.  Fantastic.

### ⭐⭐⭐⭐⭐ 







  
  
    Impeccable Customer Experience = PROFIT
  

*by S***N on Reviewed in the United States 🇺🇸 on May 21, 2012*

Today, I had the pleasure of interviewing Richard Owen on my TV show, to discuss this book. Not many people can earn this title, but Richard is clearly a thought leader in his field. This book is your comprehensive guide to measuring the impact of your customer experience and then TAKING THE NECESSARY ACTION to grow your business in a way that has your entire team on board and excited about what they can create together. Anyone who's serious about connecting the dots between customer service and business growth must read this book.

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*Product available on Desertcart Mexico*
*Store origin: MX*
*Last updated: 2026-02-20*